Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via AustPost with tracking.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We're committed to getting your order to you as quickly as possible. musicNet delivery times are indicative only. Please understand and agree that musicNet will not be liable for any failure to observe these delivery times.

Estimated Arrival of products = estimated shipping time of product + 7 days.

If a products' shipping time = "Usually ships within 2 to 3 days"
Estimated Arrival of products = 3 days + 7 days= 10 days (max).

When you submit your order, we send a confirmation e-mail.
If you place an order containing items that have different availability times, we'll send the items separately, at no extra charges, using the delivery method you chose when you placed your order.
This does not apply to International orders.

Occasionally an item's delivery status can change after you place your order, but before we process it. In this case you will be notified via email with an estimated shipping date, and you will be given the option to keep the item on order or to cancel it. 

We have the right to refuse any order if the cost of delivery exceeds our calculated cost due to extra delivery expense, such as deliveries to remote countries or areas.

Please understand that deliveries to remote countries or areas may take longer than the indicated times.

All prices include GST. Orders will be processed during business hours.